Copy of FAQs

How do I order?	Choose the products you want to order, select the quantity, then click 'Add To Cart'. Select 'Check Out' when you have finalized your order and are ready to pay.
Do I need to set up an account to be able to place an order?	Not necessarily, but you will be able to order your favorite items faster the next time around. Setting up an account is easy and won’t take up a lot of time.

How do I order?

Do I need to set up an account to be able to place an order?

How do I pay?

You may pay using your credit card through PayPal (having a PayPal account is not required in order to pay) or with cash through a BDO bank deposit. For cash deposits, bank details will be given after you select your mode of payment at check out. We also offer Cash on Delivery (COD) for orders within the Philippines. Our couriers do not carry change and they would appreciate it very much if you prepare the exact amount.

Do you have a physical store where I can try on your products?

We do not have a physical stand-alone store. We sell our products only through our online store.

Where do you ship and how much does shipping cost?

We ship to locations within the Philippines. Shipping costs depend on the size and weight of the item plus a valuation fee of 1% or P10 whichever is higher. For Cash on Delivery (COD), there is a charge of 1% or P25 whichever is higher. We offer same-day shipping (as long as orders are confirmed before 12 NN) at a fixed rate of Php 250. This service is only available in Metro Manila, from Monday to Saturday (excluding national holidays).

We also ship internationally - China, Hong Kong, Macau, Singapore, Taiwan, Brunei, Indonesia, Japan, South Korea, Malaysia, Thailand, Cambodia, Laos, Vietnam, Australia, Guam, Maldives, Mongolia, New Zealand, Papua New Guinea, Timor Leste, Bangladesh, Bhutan, India, Myanmar and Nepal. Shipping costs are dependent on the size and weight of the item as well as the zone where the country is located.

How long does it take to deliver my order?

It takes within 3 working days after proof of payment is sent to us for areas within Metro Manila and 5-7 working days for outside of Metro Manila. For same-day-deliveries, it is delivered via Lalamove on the same day that the order is confirmed with proof of payment (as long as orders are confirmed before 12 NN).

Where are your products made?

Our products are all made in Turkey.

What are your care instructions?

Lambskin leather is beyond luxurious. It is like a second skin. Here are a few care tips to make
sure your lambskin leather jackets stay healthy, supple, and protected--AND looking good and
brand new for a long time:

1. Apply leather protectant on your brand new lambskin leather jacket before wearing.
Better yet, ask your leather doctor to apply it for you before taking it home. Leather
protectants are best sprayed on evenly not rubbed into leather to prevent color from
streaking.

2. To clean, using a soft and clean cloth, slowly and gently wipe the stain. Do not scrub or
use abrasive soap and cleansers. Do not use water because this will cause watermark
stains on your jacket. For tough stains, excessive dirt and grime, or dry, cracked leather,
go to your leather doctor and have the jacket conditioned.

3. To store, do not just throw your leather jacket in the back of your closet or cabinet. Use a
soft padded hanger to preserve the shape. Do not cover in plastic or in dry cleaner
plastic. Store in a cool, dry place, away from direct sunlight. Ask your leather doctor for
natural sustainable desiccant solution or silica gel for moisture controlled environment.

Can I return an item I ordered?

Only defective and unused items in their original state can be returned within 7 days of purchase for store credit. Item must also be returned in its original packaging. The customer is responsible for all shipping fees related to the return.

If you are exchanging for a higher priced item, you will need to pay the price difference. If you are exchanging for a lower priced item, we will refund the price difference in the form of store credits.

We do not accept returns on sale items.

Can I reserve an item that is out of stock?

We do not accept reservations, but you may give us your email address and we will send you an email right when the item is back in stock. You can do this by clicking on the product you like that is sold out in our shop and clicking the "Email When Available" button right below the "Sold Out" widget.

How do we contact you?

You may send us an email salesorders@turkishfinds.com or follow us and send us a message through @AILEbyTurkishFinds on Instagram.